Returns Policy
 

ORGANISING RETURNS OR EXCHANGE FOR REGISTERED CUSTOMERS

To organise a return, registered users must login to your registered account. Go to your 'My Account' and to 'Returns & Exchange' and submit a request within 14 days of receiving your order. You will receive a notification.

You can track your return by clicking on 'Track Your Order' (https://admarkprint.com/track-order).

ORGANISING RETURNS OR EXCHANGE FOR GUEST USERS

To organise a return or exchange, guest users must submit a request via the 'Track Your Order' (https://admarkprint.com/track-order) page within 14 days of receiving the order. Alternatively, you can also contact Customer Care on chat 24 hours using the chat icon at the lower left corner, or can call us over the phone on Saturday through Thursday:

• In UAE (https://admarkprint.com/contact-us) at 04 3149000 between the office hours of 9:00am and 6:00pm.

• In KSA (https://admarkprint.com/contact-us) at 011 4339452 between the office hours of 8:00am and 5:00pm.

RETURNING THE PURCHASE

1. You can submit return request within 14 days of receiving your order.

    

2. All COD fees and shipping fees are excluded from refund.

    

3. Refunds on Cash On Delivery (COD) orders will be credited to your eWallet, which can be used for future purchases. Any future purchases will be subject to the same COD/shipping fee procedures, if applicable.

    

4. Credit Card returns will be credited back to your credit card.

    

5. Value Added Tax (VAT) on the product purchased will be refunded.

    

6. In the event that an item you have ordered is unavailable, we will inform you by email as soon as possible and, where payment has already been made, refunds will be credited back to the original payment card used for the transaction.

    

7. The eWallet credits have an expiry period of 12 months.

8. Exchange of item sizing is only permissible once. Products can only be exchanged for a different size, and not for a different product.

9. To ensure smooth processing of your orders, customers in the Kingdom of Saudi Arabia (KSA) are required to provide a valid National Address for deliveries and returns.

    

Please note:

• Providing a registered National Address is mandatory for all orders shipped within KSA.

   

• Please ensure your National Address is current and correctly registered to avoid delays or issues with deliveries and returns.

   

• Residents and businesses can register or update their National Address via the Saudi Post portal: https://www.address.gov.sa

By providing an up-to-date National Address, you help us deliver your orders accurately and process returns efficiently, improving your overall shopping experience with us.

You can get more info regarding 'Returns' here (https://admarkprint.com/returns-policy).